Frequently Asked Questions
WHAT IS YOUR RETURN/EXCHANGE POLICY?
In Store Return Policy: Unworn and unused items may be returned for store credit or exchanged within 14 days of purchase. Tags must be attached and receipt must be present. All sale, swim, jewelry, sunglasses, and intimate wear is final sale. No refunds.
Online Return Policy: Unworn and unused items may be returned for a refund within 14 days of purchase. Tags must be attached, and items must be in the same condition as they were when sent by Wheat. Online purchases may be returned to physical Wheat locations, with the exception of the Newburyport location. To start a return process, please reach out to firstname.lastname@example.org with your shopify receipt number.
We aim to process all returns & exchanges within 7 business days of receiving the package. We will refund the cost of the item(s) and any applicable sales tax. Shipping costs will not be refunded. All refunds will be credited back to the credit or debit card that was used for the initial transaction within 14 days of receiving the item and processing the return. The time it appears on your statement depends on the individual financial institution.
I SAW AN ITEM ON INSTAGRAM / IN-STORE, BUT IT IS NOT ON YOUR WEBSITE.
While not all of our in-store items are available online, we can ship directly to you from a store.
Contact us at email@example.com and we will endeavor to find the items you're looking for!
We work with local jewelers and designers, and as a result have an ability to customize, size or tweak most pieces of fine jewelry.
We are also able to create custom pieces to order, to the very highest quality and specifications. Please inquire for more information.
WHOLESALE INQUIRIES FOR WHEAT 1.17
For wholesale inquireies, please reach out firstname.lastname@example.org for more information on carrying Wheat 1.17 in your retail space.
DO YOU OFFER GIFT CARDS?
Yes, Wheat gift cards are available in-store or online, they do not have an expiration date, and they can be used in-store or online.
Gift Cards to be used at Wheat Newburyport must be purchased directly from, and used at, the Newburyport location.
DO YOU HAVE A SIZING CHART FOR WHEAT 1.17 CLOTHING?
Please use the chart below for a general guideline of sizing for the Wheat 1.17 collection.